Refund policy

Refund Policy – AishHub

Last Updated: October 14, 2026

At AishHub, customer satisfaction is important to us. We want you to have a positive shopping experience. Please read our Refund Policy before placing an order.

1. Returns and Eligibility

We accept return requests for eligible products that arrive damaged, defective, incorrect, or significantly different from their description.

Please contact us within 7 days of receiving your order to request a return or refund.

Products must generally be unused and returned in their original packaging, where applicable. Certain items may have additional restrictions for hygiene, safety, or other legitimate reasons, subject to applicable law.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos or videos showing the problem

We will review your request and explain the available resolution, which may include a replacement, refund, or another appropriate remedy.

3. How to Request a Return or Refund

Contact our customer support team with your order number and the reason for your request. Please wait for our instructions before returning any item.

4. Refund Processing

Once your refund is approved, we will explain the next steps. Refunds will be issued through the original payment method where possible. For bank transfers or manual payments, we may request the necessary details to process your refund securely.

Processing times may vary depending on your bank or payment provider.

5. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, personalization, or other applicable restrictions. Items damaged through misuse or improper handling may also be ineligible.

These restrictions do not apply where a refund, return, or other remedy is required by applicable law.

6. Order Cancellations

Please contact us as soon as possible if you wish to cancel an order. Cancellation may not be possible once an order has been processed or shipped.

If your cancellation is approved and payment has been received, we will explain the refund process.

7. Shipping Costs

Return shipping costs may be the customer's responsibility for eligible change-of-mind returns, where permitted by law. If you receive a damaged, defective, or incorrect item, contact us so we can review the issue